My spouse And that i not long ago took a trip to your Virgin Islands and returned on three/eleven/13. Our Flight dwelling on American Eagle flight 4891 was delayed for get-off from St Thomas to San Juan. We were purported to catch a connecting flight, American Airlines flight 1454 from San Juan to JFK in Ny after a 2 hour layover. We have been reassured in St. Thomas that we'd make our link and which the plane would look ahead to the connecting travellers. Whenever we arrived in San Juan we uncovered our flight experienced now taken off. In attempting to resolve this we ended up scolded for visiting the Mistaken counter (We ended up despatched by an American Eagle personnel on the American ticket counter). Amazingly though, Regardless that we experienced fully commited that “fake pas,” he was capable to print a Jet Blue ticket from his American terminal! Thankfully we were finally on our method to our desired destination – JFK in New York. When we requested about our baggage the American agent in San Juan wasn’t confident what to tell us. He mentioned they'd most likely skipped the flight to JFK as well but to examine after we arrived there. As we predicted, our baggage did not adhere to us to New York so we submitted a claim and had been sent on our way again to Lisbon, CT 3 hours from Ny. The following morning, on three/eleven/13, we referred to as American Airlines about our baggage Which’s in which the runaround started. We have been at first instructed that our baggage Must have produced it to JFK that morning but they might not notify.
I flew on American Airways for The 1st time and final. our luggage was damaged with black grease on it massive hunks out of your handles and wheels. your plane was filthy and really unpleasant. the flight crew was not welcoming in any respect. My granddaughter was with me and it is about 6ft tall no space for her legs and individual laid again in her seat and she or he could not transfer at all in her seat.
There was no gate Prepared for us and we waited a hour before just one was All set. Which was not what we expected.
There’s practically nothing like possessing AA workforce acquire more than gate 46 terminal d on Sunday, November three. Is this their breakroom? Six fellas for an hour or so and I see that quite a few are “chiefs” on the uniform patch. I’m so happy I paid to hear Felix and Guerillmo yell and laugh for one hour
Their service has been horrendous. Following I failed to capture a connecting flight to my grandmother’s funeral simply because they only experienced one mechanic in the entire airport, they agreed to purchase my hotel expenses. Nevertheless, it took them a few months for getting back again to me, and by the point I received the Examine, it had previously been cancelled.
I am a million member and normally appreciate touring on AA,but U.S. Air is not any fantastic. The staff may be very impolite
I can not think you board travellers prior to doing all your checks about the plane. Leaving your buyers caught for more than 2 hours without to very little information is full bullshit. If you are generally the same as every airline in this regard, it’s basically not acceptable to deal with your customers using this method.
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I recently flew an Embraer aircraft from Dallas to Tyler (flight 2746 on December 29th, 2015.) Since the Embraer is a little plane with minimal leg room, my knees ended up embedded from the seat back again in front of me, and it had been producing discomfort for me and also the passenger in that seat. I asked the stewardess (“Ellen) if I could transfer for the exit isle, where there was far more area. When I asked she claimed: “We are going to end counting heads prior to we get started taking part in musical chairs.” When she finished counting folks, I went ahead and moved to one of two OPEN seats during the exit isle–I didn’t request her once again on account of her impolite reaction The 1st time. Ellen came more than the public address system: “Did you move into the exit isle? Go back to your seat.” I went back instantly. She continued to the PA: “There may be a $ten,000 good, and I am not going to pay back it.
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My partner And that i have been booked for honeymoon to NYC on Nov nine, 2015. Record locator: VDEURG. Around the day we ended up to depart, Our flight #4378 was cancelled as a consequence of no crew. We were being booked for later flight #5738, costing click us a 50 % working day of vacation. The next flight was then cancelled on account of routine maintenance issue. Many options had been available but almost nothing that may get us to NYC n the 9th. We experienced garanteed reservations at Hampton Inn, Situations Sq. at $317 a night which were non-refundable as it absolutely was under 24 hours. We ere provided a flight to Dallas that would get us from Pensacola late but only if we drove an hour or so absent to Fort Walton Beach front airport. We took it, bought in late and remaining following four hrs sleep the following day. That Price us an extra $177.00 in resort costs. My spouse’s luggage hardly ever arrived in Dallas as we had been promised it would- mine took in excess of one hour to seek out as it wasn't to the carousel with the rest of the flights baggage, We obtained into NYC every day immediately after our honeymoon was to start, with a great deal of tension and value.
went into the Dominican Republic on vacation with my wife and son on july31 til aug seventh 2015 experienced a good time until eventually time and energy to go property, the flight leaving about the aug7th experienced a delay for eight hours for departing to Miami then suppose to connect and check out dulles airport.